Violations of Service Fairness and Legal Ramifications: The Case of the Managed Care Industry

Adapted from Chan's (2000) model depicting success of litigation, this paper argues that with the application of various legislation, health maintenance organizations' (HMOs') violations of service fairness to each group: enrollees, physicians, and hospitals give rise to each group's lawsuits against the HMOs. Various authors (Bowen et al., 1999; Seiders and Berry, 1998) indicate that justice concepts such as distributive, procedural, and interactional justice can be applied to the area of service fairness. The violation of these underlying justice principles with HMOs' service unfairness to enrollees, physicians, and hospitals is examined. A general synopsis of the ethical issues in the managed care industry is provided. The various lawsuits launched by each group: enrollees, physicians, and hospitals together with the key statutes used are discussed. This paper also highlights the provisions and ramifications of the 11 April 2000 landmark agreement that Aetna made with Texas Attorney General John Cornyn to settle the 1998 lawsuit brought against the company. Lastly, the current ethical issues in the managed care industry are further discussed. The value of this paper can be adapted to the study of organizations' service fairness violations in other industries or in the educational, governmental, and not-for-profit sectors both nationally and internationally.     

Supplier relations and management: A survey of Japanese,Japanese-transplant,and U.S. auto plants

This article presents the results of a questionnaire survey sent to a sample of automobile manufacturers in the United States and Japan (including Japanese-managed plants in the United States) during the spring of 1990. The data support observations that Japanese and U.S. practices tend to differ in key areas and Japanese suppliers perform better in dimensions such as quality (defects) and prices (meeting targets, reducing prices over time); and that Japanese-managed auto plants established in the United States have, in general, adopted Japanese practices and receive extremely high levels of quality from Japanese as well as U.S. suppliers. These findings provide evidence that Japanese practices and performance levels are transferable outside Japan and suggest that considerable improvements are possible for U.S. suppliers supplying U.S. auto plants. In addition, the survey indicates that U.S. firms have adopted at least some practices traditionally associated with Japanese firms, apparently reflecting some convergence toward Japanese practices and higher performance levels in supplier management.     

风险投资问题研究

作为高新技术的推进器 ,风险投资在我国的发展相当迅速。然而 ,在发展过程中暴露出了一系列的问题。如何认识和解决这些问题 ,不仅关系到风险投资在我国的进一步发展 ,也直接关系到我国高新技术和产业的发展 ,进而影响中国经济的快速发展。     

超市寄包的法律思考

本文试图对商业流通企业中存在的两种寄存包行为的行为性质进行法律分析,并对此引起的法律责任,产生的法律后果作一理论上的探讨,以求正确界定它们,保护消费者与商业企业的合法权益。     

区域主导产业发展中的地方政府行为研究

地方政府的活动范围应根据市场发挥作用的程度、社会自治的能力加以界定,更好地发挥市场的作用,优化市场经济运行的环境应是政府行为的着眼点。从地方政府官员的意识、赶超愿望、获得新闻界的关注程度等角度探讨地方政府的行为诱导机制,阐明地方政府财政能力、协调能力等方面是导致区域主导产业畸型增长的内因,提出改变地方政府行政模式,是实现地方政府目标与区域主导产业可持续发展的关键所在。     

论中国旅游业的危机管理机制--以非典时期旅行社行业的救助与自救措施为例

非典给中国旅游业带来了强烈的冲击，作为旅游业的龙头，旅行社遭到了惨重的经济损失。在旅行社全行业处于极度萧条的时段内，政府出台了一系列的措施来扶持旅行社的发展，各旅行社也纷纷采取各种措施力图自救，无论是政府救助还是企业自救，在某种程度上都存在一定的不足之处。     

Airbus versus Boeing revisited: international competition in the aircraft market

This paper examines international competition in the commercial aircraft industry. We estimate a discrete choice, differentiated products demand system for wide-body aircraft and examine the Airbus-Boeing rivalry under various assumptions on firm conduct. We then use this structure to evaluate two trade disputes between the United States and European Union. Our results suggest that aircraft prices increased by about 3.7% after the 1992 US-EU agreement on trade in civil aircraft that limits subsidies. This price hike is consistent with a 5% increase in firms' marginal costs after the subsidy cuts. We also simulate the impact of the future entry of the Airbus A-380 super-jumbo aircraft on the demand for other wide-bodied aircraft, notably the Boeing 747. We find that the A-380 could reduce the market share of the 747 by up to 14.8 percentage points in the long-range wide-body market segment (depending upon the discounts offered on the A-380), but would reduce the market for Airbus's existing wide-bodies by an even greater margin.     

创建"新知识城市" 促进新兴工业化的发展

新知识的成长和飞跃是国内新兴工业城市发展的主要动力。结合若干城市的经验 ,参考国外在高新技术发展中的历程 ,提出创建“新知识城市”的倡议及其对城市规划和建设的新要求     

Agent技术在CRM中的应用研究

简单介绍了Agent的属性特点及CRM的相关知识，讨论了Agent技术在CRM中的应用，指出Agent技术能为企业更好地管理客户信息，增强其竞争力。     

强化政府引导服务功能 提高企业整体创新能力

怀化是一个欠发达的山区,要发展、壮大民营经济,提升民营科技企业整体创新能力,必须注重发挥科技部门职能作用,强化政府引导服务功能。